Meet the Team: Jonathan Cooper - Automic Group


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Meet the Team: Jonathan Cooper

Jonathan Cooper National Head of Client Services Automic Group

What is your role?

National Head of Client Services

What excites you most about working at Automic Group?

Seeing where this company can go is what’s really exciting.

When I joined Automic Group we were a team of four people working out of a small office in West Perth, using a third-party registry database. It was tough competing with the “Big 3” back then, so to have developed modern, in-house technology and grown to the third largest registry provider nationally and second largest in WA – there’s a lot to be excited about.

From a personal perspective I’m also excited about my own prospects with the Automic Group. In other companies, working for a Sydney based business from Perth would make it difficult for personal growth. At Automic that’s not the case and I’ve been given several opportunities, including a national role.

What does a typical day look like for you?

One of the great things about my role is that there is no “typical day”. As the client facing part of Automic’s registry service, we deal with different situations every day.

Client relationship managers are the first point of contact for our registry clients and they are faced with a wide array of questions and requests on a daily basis. It’s my job to assist them by having in-depth knowledge about Corps Act, the Listing Rules, Corporate Event timelines and procedures and helping the team understand some of the more technical side of registry operations. We don’t want to be like any other registry provider, so we go that extra mile.

I personally manage a portfolio of clients myself so I have to ensure they are serviced to the same great standards. This could involve preparing documents for a mail out, liaising with 3rd party service providers, referring to other sides of the business and processing daily work. I’m a Client Relationship Manager at heart so I really enjoy this side of my role.

As the National Head of Client Services I also have a keen focus on continuous improvements to procedures, processes and systems. There is a lot of variety in the work I do and I love it.

What do you most admire about your colleagues?

We have some great people working in the business and without question it’s their ability to really care about the service they offer to our clients.

My team of Client Relationship Managers are responsible for the day to day management of our registry clients. No matter how busy they are, each and every one of them prides themselves on providing the very best experience for their clients. Every day I see our managers putting their clients before anything else. Their dedication to providing the best service is awesome!

Where can we find you outside of the office?

I love to exercise so if its early morning I’ll be at the gym. We have a 3-year-old Boxer dog so we also spend a lot of time at the dog beach or the local dog park. Outside of that I’ll either be at home listening to music or at one of the bars or restaurants at Scarborough beach.